SGMC Health recognized Isabella Phillips, RN, with the January DAISY Award for extraordinary nursing. Phillips, a dedicated nurse in the Intensive Care Unit, was honored for her compassion and comfort for an anxious patient undergoing a procedure.
Phillips was nominated by a patient who shared how she transformed an extremely stressful and nerve-wracking experience into one of trust and calm.
“From the moment Isabella walked into the room, her warm smile and calming presence put me at ease,” the patient wrote. “She took the time to connect with me on a personal level and explained every step of the procedure in a way that made me feel empowered rather than overwhelmed.”
The patient explained that Phillips’ kindness and patience transformed a moment of fear into one of comfort. “I felt truly cared for as a person, not just a patient,” the nomination says. “I’ll never forget her and will forever be grateful for the way she treated me that day.”
SGMC Health continues to ask patients and fellow employees to honor nurses they feel go above and beyond in their actions and care. Nominations are reviewed by a committee based on criteria that include compassion, teamwork, leadership, attitude, skills, and knowledge.
DAISY awards are presented monthly in front of the nurse’s colleagues, physicians, patients, and visitors. Each honoree receives a certificate commending her or him for being an “Extraordinary Nurse.” They also receive a beautiful sculpture called A Healer’s Touch, hand-carved by artists of the Shona Tribe in Africa. A special floral arrangement of daisies was generously donated by The Flower Gallery, the local sponsor of SGMC Health’s DAISY Award.
SGMC Health offers a variety of recognition programs to honor employees who embody its core values of “Remarkable People, Extraordinary Care, Human Kindness.” To learn more about these awards and other recognition programs, visit sgmc.org/recognition.