Here at SGMC, we are committed to —
Customer Centered, Competent, Compassionate, and Cost-effective Care.
Patient Satisfaction
Hospital visits can be very stressful and overwhelming at times. We want to assure you that during your hospital visit, we will do our very best to make your visit as pleasant as possible.
All members of your healthcare team are extremely knowledgeable and competent in their job roles and strive to give you, or your loved one, the very best medical care. You can expect our staff to treat you in a dignified, professional manner while maintaining a friendly atmosphere. They will explain procedures and activities your doctor has ordered, as well as explain the importance of your medications and treatments.
After discharge from the hospital as an inpatient, ambulatory surgery or Emergency Room visit, you may receive a letter in the mail asking you to complete a patient satisfaction survey. Your responses help us identify opportunities for improvement, as well as recognize employees who provide very good service. Your opinion is very important to us. Please take the time to complete the survey. Be assured all personal information is confidential and will not be distributed.
Concerns or complaints
Voicing your concerns or complaints directly to a caregiver or other hospital staff member, should, in most instances, resolve the problem promptly without the need for further action or a formal review. We encourage you to provide us the opportunity to address any concerns as quickly as possible.
Grievance
Should you wish to file a grievance, please contact the appropriate SGMC Campus using the contact information below, and be specific that you are filing a grievance so you are directed to the appropriate person. Please note you have the right to file a grievance with the State of Georgia or other regulatory agency without first filing a grievance with SGMC.
SGMC and Smith Northview Campus
Patient Relations, Patient Advocates 229-259-4414 or 229-259-4415
SGMC Berrien and Lanier Campuses
Quality Manager
Tammy Stone, RN, (229) 433-8665
SGMC Lakeland Villa
Social Worker
Jorden Milne, LMSW 229-433-8885
Georgia Office of Regulatory Services Complaint Intake Unit
1.800.878.6442
Medicare Quality Improvement Organization for the State of GA
1.800.979.7217
DNV for Accreditation of Healthcare Organizations
866.496.9647